Privacy Policy

Introduction

At Ideal international (“we”, “us”, or “our”), we place the highest importance on protecting the privacy and security of your personal information. We are committed to maintaining the trust and confidence of our customers, partners, and associates by handling your data responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage with our Ideal international (“Services”). It also outlines your rights and choices regarding your information.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Definitions

• Consignor: The individual or business (typically the sender or seller) who books a shipment or cargo for delivery using our Services.
• Consignee: The individual or business (typically the receiver or buyer) who receives the shipment or cargo.
• Data Subject: Any identifiable individual whose personal information is collected, used, or processed by us.
• Third-Party Vendors: Service providers, agents, contractors, or partners engaged by us to perform specific functions or services on our behalf (e.g., customs brokers, airlines, transportation partners, IT service providers).
• Personal Data: Information that directly or indirectly identifies an individual, including but not limited to name, contact details, ID numbers, location, or shipment-related data.

Information We Collect

a. Personal Information

• Name, address, email ID, and phone number
• Government-issued ID (where legally required for customs or verification)
• Payment details (excluding sensitive financial data stored by third-party processors)
• Identity and contact details of Consignee and Consignor

b. Shipment and Logistics Information

• Shipment tracking number, airway bill, and cargo details
• Pickup and delivery addresses
• Customs documentation and declarations
• Location and movement data for shipments

c. Technical and Usage Information

• Device information, IP address, and browser type
• Access logs, usage patterns, and preferences
• Cookies or similar technologies to enhance website experience

How We Use Your Information

• Facilitating courier, cargo, and logistics operations
• Providing shipment tracking and delivery updates
• Processing payments and generating invoices
• Complying with legal and regulatory requirements (e.g., customs, export/import laws)
• Communicating with you about your shipments, service updates, or support inquiries
• Preventing fraud, misuse, and ensuring the security of shipments and data
• Improving our website, technology, and overall customer experience

Data Sharing and Disclosure

We may share your information only as necessary and in accordance with applicable laws:

• Service Providers and Partners: With third-party vendors or logistics partners assisting in transport, warehousing, customs clearance, or IT services.
• Regulatory Authorities: When required by law or customs, tax, or security authorities in different countries.
• Business Transfers: In the event of a merger, acquisition, or restructuring, where such information may be part of transferred assets.

All third parties are bound by strict confidentiality and data protection obligations consistent with this policy and applicable privacy laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal or contractual obligations, and resolve disputes or enforce our agreements. After this period, data is securely deleted, anonymized, or archived.

International Data Transfers

As we operate globally, your personal data may be transferred to and processed in countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Data Security

We employ robust technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration, including:

• Data encryption during transmission
• Restricted data access based on role
• Regular audits and system monitoring

However, no online transmission is fully secure, and we cannot guarantee absolute protection.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access and Correction: Request a copy of your data or update inaccuracies.
• Deletion: Request deletion of personal data (subject to legal or operational limits).
• Restriction or Objection: Limit or object to data processing.
• Data Portability: Request transfer of data to another service provider.

To exercise these rights, please contact us using the details below.

Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve our website. You can manage or disable cookies through your browser settings, though some features may not function properly.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in law, technology, or our business practices. Updated versions will be posted on our website, and the date of the latest revision will be indicated at the top.